This article explains the different situations that can occur when returning a registration and the time that, as a general rule, it usually takes for the registrant to receive their money again.


At the moment in which we are asked to make the refunds of an event and once we issue it, if it is processed and in the system it appears marked as such, it means that the money that left our POS with which it is already in hands of the recipient's bank 😊.

In most cases, the amount of refunds will be received on the spot, although some may take 2 or 3 business days to be reimbursed by the bank in question.

In the case in which the registration has been paid with a card that, at the time of return, has expired, the bank will make the deposit into the account associated with the card, even if it is expired. For this reason, it may take a little longer to see the money in the checking account again. If the enrollee does not see it after a few days, it is he who will have to contact his bank.

The same as in the previous point will happen in the case of people who have changed the account number, but remain from the same bank.

In the case of people who have canceled the number of the card with which they paid and, in addition, have also canceled the bank account and stopped working with that bank, it will also be obliged to make a refund. Action that will be carried out by means of a check, going to the bank branch to collect it in cash or by opening a new account in which said amount is deposited. In any case, it is an issue that the enrollee must discuss with his previous bank.

In the case of refunds requested by the same participant from their private area and more than 12 months have passed from the date on which the participant made their registration, the system will ask for an account number to which the given deposit can be made. that POS terminals do not allow the return of transactions with more than 12 months old. We will take care of ordering the bank transfers as a return from our bank (only bank accounts within the European economic environment in IBAN / SEPA format). Returns may take 3/4 business days from when we order them.

If you have any questions or something else has happened to any of your registrants that is not mentioned in this article, write to us! 😄

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